Patent Number: 6,167,119

Title: Providing enhanced services through SIV and personal dial tone

Abstract: An intelligent telephone network provides personalized communication services based on subscriber prescribed double speech signal processing of utterances of both calling and answering parties on a subscriber line having multiple subscribers with a single directory number. Specifically, when one of the multiple subscribers has personalized voice mail service and a busy/no answer call is received, the network uses speech processing of an utterance of the calling party to identify a customer service profile of the called party in the terminating switch. This contains instructions inviting storage of a voice message left by the caller. Upon the subscriber going off-hook, the customer profile of the subscriber line is installed in the switch. The subscriber transmits an utterance and the personalized customer profile of the subscriber is identified by a virtual office equipment number and the profile installed in the switch. The subscriber may then retrieve the stored message.

Inventors: Bartholomew; Dale L. (Vienna, VA), Farris; Robert D. (Sterling, VA), McAllister; Alexander I. (Silver Spring, MD), Strauss; Michael J. (Potomac, MD)

Assignee: Bell Atlantic Network Services, Inc.

International Classification: H04M 3/42 (20060101); H04M 003/42 ()

Expiration Date: 12/26/2017