Patent Number: 6,298,119

Title: System and method for digital telephone trouble reporting

Abstract: A system and method for telephone trouble reporting. One aspect of the present invention is a context-sensitive graphical user interface (GUI). The GUI allows a user to select a trouble reporting option at various stages of a telephone call in a telephony-over-LAN system. Thus, a series of menus listing potential call difficulties are provided in the interface of the digital or IP phone or telephony-enabled computer to the user during the telephone call. Selecting one of the options allows the user to report the problem to the server or other central switch.

Inventors: Shaffer; Shmuel (Palo Alto, CA), Beyda; William J. (Cupertino, CA)

Assignee: Siemens Information and Communication Networks, Inc.

International Classification: H04M 1/24 (20060101); H04M 1/247 (20060101); H04M 001/24 ()

Expiration Date: 10/02/2018