Patent Number: 6,298,130

Title: Metadata-based network routing

Abstract: A customer-maintained routing system for providing routing to a network provider for incoming calls from clients to the customer comprises a processor having a data link adapted for connection to a customer access point provided by the network provider, a router adapted to execute on the processor and to provide routing to the network via the customer access point, and a metadata-based information system maintained in RAM accessible to the processor and containing condensed client characteristics. Upon receiving a request from the network including a call identifier, the router accesses the database using the identifier as a key, retrieves client characteristics from the information system, and provides a destination for the call to the network based on the retrieved client characteristics. In some embodiments the processor is linked to plural customer sites by a wide area data network. Some of the linked sites may be customer premises call centers where calls are directed, and at least one may be a central customer database facility wherein client and/or characteristics are maintained and updated, and periodic updates are provided to distributed databases at customer access points and customer call centers.

Inventors: Galvin; Brian (El Granada, CA)

Assignee: Genesys Telecommunications Laboratories Inc.

International Classification: H04Q 3/00 (20060101); H04Q 3/64 (20060101); H04Q 3/66 (20060101); H04M 3/51 (20060101); H04M 3/50 (20060101); H04M 3/42 (20060101); H04Q 3/72 (20060101); H04M 7/00 (20060101); H04M 3/523 (20060101); H04M 007/00 ()

Expiration Date: 10/02/2018