Patent Number: 6,307,922

Title: Telephone transaction processing as a part of a call transport

Abstract: A telephone transaction processing system is disclosed. Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of the carrier as an enhanced service, the telephone network of a local or long distance company, or a private branch exchange or computer or separate processor supporting said telephone call. The agent may be invoked through touch tones or voice commands by any party on a completed telephone call and may be invoked multiple times during a conversation.

Inventors: Scherer; Gordon F. (Westerville, OH)

Assignee: Convergys CMG Utah Inc.

International Classification: H04M 3/493 (20060101); H04M 3/487 (20060101); H04Q 1/45 (20060101); H04Q 1/30 (20060101); H04M 011/04 ()

Expiration Date: 10/23/2018