Patent Number: 6,310,949

Title: Intelligent communications networks

Abstract: A service node is used in an intelligent communications network for providing services for customers. The node includes a server arranged to define a plurality of services; a plurality of resources each arranged to generate speech announcements in response to receipt of respective command signals and to provide an announcement finished signal when each generated speech announcement has finished being generated; a switch arranged to connect the resources to incoming calls routed by the network to the service node; and a controller arranged to respond to such incoming calls to place details of the calls in corresponding service queues, to receive from the server (a) a reserve resource request signal for reservation of a resource in respect of a call whose details have been passed to the server by the controller from the top of a service queue, thereby associating the call with the server, and in response to reserve a free one of the resources, (b) a connection request signal from the reserved resource to be connected to the call and in response to control the switch accordingly, (c) a command signal for the reserved resource to generate a corresponding speech announcement and in response to send the command signal to the reserved resource, (d) a signal for disassociating the server from the call and in response to store the current details of the call, (e) a signal indicating that the service defining means is ready to handle another call and in response to pass to the server the call then at the top of that service queue, and to receive from a reserved resource an announcement-finished signal, and in response to update the details of the corresponding call and to pass the updated details from store to the bottom of the corresponding service queue.

Inventors: Taylor; Andrew Paxton (Suffolk, GB), Hollywood; Steven (Wellington, NZ)

Assignee: British Telecommunications public limited company

International Classification: H04Q 3/00 (20060101); H04M 3/487 (20060101); H04M 3/50 (20060101); H04M 3/42 (20060101); H04M 3/533 (20060101); H04M 3/38 (20060101); H04M 001/64 (); H04M 007/00 (); H04M 003/00 ()

Expiration Date: 10/30/2018