Patent Number: 6,480,599

Title: Telecommunications system and method for automatic call recognition and distribution

Abstract: A telecommunications system connects callers in a telecommunications network to call destinations and provides different services. A telephone call receiving node includes an interactive response unit adapted to interrogate a caller to determine caller and service information identifying the caller and the type of service required by the caller, and adapted to determine an appropriate call destination for each call. A call processing center is adapted to communicate remotely with the call receiving node and arranged to receive and process the caller and service information received from the call receiving node, and to connect a telephone call received from the call receiving node to an appropriate call destination for the service required as determined by the processing of the received caller and service information.

Inventors: Ainslie; Gordon D. (Victoria, AU), Sheahan; Christopher (Victoria, AU)

Assignee: Telefonaktiebolaget LM Ericsson (publ)

International Classification: H04M 3/50 (20060101); H04M 3/527 (20060101); H04M 3/51 (20060101); H04M 3/493 (20060101); H04M 3/487 (20060101); H04M 003/00 (); H04M 005/00 ()

Expiration Date: 11/12/2019