Patent Number: 7,085,827

Title: Integrated service management system for remote customer support

Abstract: Techniques for creation, operation, management, and access control of network-based storage services are described. Specific embodiments provide improved efficiency of the service management tasks used for designing, operating and accounting the robust and profitable network services, for example. In representative embodiments, techniques for constructing integrated network and storage services are provided. In a specific embodiment, the service comprises of three major service components: virtual private networks (VPN), applications servers and storage area networks (SAN). Each of these service components has its own customer identification information, such as VPN identifier for VPN services, process identifier for application servers and logical unit number (LUN) for storage devices.

Inventors: Ishizaki; Takeshi (Sunnyvale, CA), Miyake; Shigeru (Sunnyvale, CA), Yamamoto; Hideyuki (Kudamatsu, JP), Otani; Koichiro (Kudamatsu, JP)

Assignee: Hitachi, Ltd.

International Classification: G06F 15/173 (20060101); G06F 7/00 (20060101); G06F 15/16 (20060101); G06F 17/30 (20060101)

Expiration Date: 8/01/02018