Patent Number: 7,089,329

Title: Subscription-based priority interactive help services on the internet

Abstract: The present invention includes a method and apparatus for providing an e-help service over a network. The e-help service provides one or more action sequences, i.e., recommended courses of action, for specialized circumstances over a network, such as an Internet Protocol network. Subscribers subscribe to specific application areas, such as one or more application areas related to a subscriber's industry. The e-help service provider maintains information pertaining to application areas in one or more databases. When a user activates the e-help service, information corresponding to the present conditions of the user's circumstance is transmitted to the e-help service provider. The e-help service provider identifies one or more action sequences based upon a statistical analysis of the information received from the user and information stored in a database corresponding to the application area of the user. The action sequences having a high probability of success are transmitted to the user and provide one or more recommended courses of action.

Inventors: Halasz; Sylvia (Fair Haven, NJ), Tewani; Kamlesh T. (Freehold, NJ)

Assignee: AT&T Corp.

International Classification: G06F 15/16 (20060101)

Expiration Date: 8/08/02018