Patent Number: 7,103,170

Title: System and method for providing a call back option for callers to a call center

Abstract: A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.

Inventors: Fain; Brian (Alpharetta, GA), Bedingfield; James C. (Liburn, GA)

Assignee: BellSouth Intellectual Property Corp.

International Classification: H04M 3/00 (20060101); H04M 3/42 (20060101); H04M 5/00 (20060101)

Expiration Date: 9/05/02018