Patent Number: 7,272,212

Title: System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services

Abstract: This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. More specifically, the invention relates to a system and method that enable personalized delivery of information in real-time, via natural language voice communication with a voice-enabled terminal device. The system and method combines personalized information broadcast technology with an active voice page. An active voice page is created by the system, stored in a call database and used to generate dynamic voice menus. A call server retrieves the AVP from the call database and delivers the content of the service by dialing a subscriber's telephone number, speaking message text to the subscriber and recording the subscriber's input in response to the call menus. A unique AVP is generated for each subscriber scheduled to receive voice service content.

Inventors: Eberle; Hannes (Arlington, VA), Leon; Christopher S. (Washington, DC), Maass; Bodo (Arlington, VA), Patnaik; Anurag (Arlington, VA), Santa Ana; Alberto (Falls Church, VA), Zirngibl; Michael (Washington, DC), Reyes; Benjamin (Falls Church, VA), Mosle; Wolf (McLean, VA)

Assignee: MicroStrategy, Incorporated

International Classification: H04M 1/64 (20060101)

Expiration Date: 2019-09-18 0:00:00