Patent Number: 7,280,640

Title: Utilities module for proactive maintenance application

Abstract: A method of managing proactive maintenance tasks for a communication system. The method includes storing proactive maintenance tasks and searching the tasks using at least one search criteria. Deletion of a proactive maintenance tasks is permitted if the proactive maintenance task has not been sent to a technician dispatch module which dispatches proactive maintenance tasks to technicians. Exclusion of proactive maintenance tasks is permitted if the proactive maintenance task has been sent to the technician dispatch module.

Inventors: Beamon; Elizabeth Ann (Kannapolis, NC)

Assignee: AT&T BLS Intellectual Property, Inc.

International Classification: H04M 1/24 (20060101); H04M 3/08 (20060101); H04M 3/22 (20060101)

Expiration Date: 2019-10-09 0:00:00