Patent Number: 7,826,606

Title: Telecommunication network that provides caller-entered information to multiple call destinations

Abstract: A telecommunication network comprises a switching system configured to route a call to a service platform, the service platform configured to transfer a prompt message over the call, collect caller-entered information from a caller over the call in response to the prompt message, and transfer the caller-entered information to a call processing system in the telecommunication network, the call processing system configured to transfer the caller-entered information to a destination processor at a call center, process a destination routing code from the destination processor to determine a destination routing instruction, and transfer the destination routing instruction to the switching system, and the switching system further configured to route the call to a destination in response to the destination routing instruction.

Inventors: Rogers; Carl E. (Lenexa, KS), Donelan; Joseph Brent (Olathe, KS), Brown; Lori L. (Kansas City, MO), Cope; Warren B. (Olathe, KS), Ma; Xinjia (Overland Park, KS), Marah; Steven R. (Olathe, KS), Bell; Jeffrey A. (Olathe, KS)

Assignee: Sprint Communications Company L.P.

International Classification: H04M 3/42 (20060101); H04M 15/06 (20060101); H04M 1/64 (20060101); H04L 12/56 (20060101)

Expiration Date: 2019-11-02 0:00:00