Patent Number: 8,577,014

Title: System and method of managing calls at a call center

Abstract: The present disclosure is directed to a system and method to manage calls in a call center. The method includes receiving a call from a caller. The method also includes transmitting an estimated wait time to the caller. The method also includes prompting the caller with a wait option and a receive return call option. The method also includes prompting the caller with a schedule return call option when the caller selects the receive return call option.

Inventors: Brandt; Jeffrey L. (Cedar Park, TX), Kortum; Philip T. (Houston, TX)

Assignee: AT&T Intellectual Property I, L.P.

International Classification: H04M 3/00 (20060101)

Expiration Date: 1/05/12017