Patent Number: 8,718,265

Title: Method and apparatus for routing a call to a subject matter expert via a packet network

Abstract: A method and apparatus for routing a call to a subject matter expert via a packet network is described. In one embodiment, a request to route said at least one call to the SME is received. A predefined location associated with the SME is also obtained. The call is then routed to a foreign Internet Protocol gateway associated with the predefined foreign location to communicate with the SME.

Inventors: Croak; Marian (Fair Haven, NJ), Eslambolchi; Hossein (San Diego, CA)

Assignee: AT&T Intellectual Property II, L.P.

International Classification: H04M 3/00 (20060101)

Expiration Date: 5/06/12018