Patent Number: 8,719,256

Title: Method and system for improvement of request processing

Abstract: A system and method of processing a request including improving usage and/or performance of resources is disclosed. Information relating to a user request may be provided to one or more resources which process the information and provide a result. A result and/or other information may be provided to a human assistant or guide who may process information to produce a result and/or review a result(s). Information provided by a guide may be processed and provided to a resource, which may improve the performance of a resource. A resource(s) and/or a guide(s) may be selected and/or provided with activities based on ratings and/or rankings associated with a request, which may optimize usage of system resources. Information obtained may be provided for various purposes.

Inventors: Jones; Scott A. (Carmel, IN), Cooper; Thomas E. (Indianapolis, IN), Malseed; Mark Stephen (Alexandria, VA), Jockisch; Jeffrey Glen (Westfield, IN), Gamache; Mark (Zionsville, IN), Burroughs; Michael B. (Indianapolis, IN)

Assignee: ChaCha Search, Inc

International Classification: G06F 17/30 (20060101)

Expiration Date: 5/06/12018