Patent Number: 8,719,945

Title: Customer error screen capture

Abstract: A method for capturing a user's view of an electronic screen having an error message in a health management application without showing private information of the user includes receiving an error message from a web service responding to a request for a web page by the user. The method includes receiving an electronic file of the web page with the error message, redacting private information of the user from the electronic file to create a redacted electronic file, and storing the redacted electronic file in a support log module.

Inventors: Birtwhistle; Daniel P. (Fishers, IN), Reinke; Robert E. (Indianapolis, IN)

Assignee: Roche Diagnostics Operations, Inc.

International Classification: G06F 21/00 (20130101)

Expiration Date: 5/06/12018