Patent Number: 8,793,311

Title: Multi channel, automated communication and resource synchronization

Abstract: Methods and systems that allow multiple channels of communication between multiple users via a platform that automatically integrates and synchronizes the resources of each user during the communication are described. The systems comprise a platform capable of handling multiple types of communications with multiple users and systems. The platform contains a browser, one or more servers for handling communications between the platform and user devices that are external to the platform, a speech engine for converting text to speech and vice versa, a chat server, an email server, a text server, a data warehouse, a scheduler, a workflow/rules engine, a reports server, and integration APIs that can be integrated with 3.sup.rd party systems and allow those systems to be integrated with the platform. The platform is linked to multiple users (and their devices or systems) through a communications network. Each user can select a preferred communication mode that includes the device, software, and desired communication channel. The platform is able to match the preferred communication mode between multiple users, allowing the users to communicate with each other using their preferred mechanism as well as their preferred communication mode. With such a configuration, the methods for communicating between multiple users are more efficient, effective, and reliable, with increased visibility and accountability between the users. Other embodiments are described.

Inventors: Watanabe; Timothy (San Jose, CA), Poray; Kenneth (Point Pleasant Beach, NJ), So; Craig (San Jose, CA), Menda; Ryan (San Jose, CA)

Assignee: Advance Response, LLC.

International Classification: G06F 15/16 (20060101)

Expiration Date: 7/29/12018