Patent Number: 8,793,581

Title: System for presenting scripts to a contact

Abstract: A system is disclosed for presenting a plurality of scripts to a contact. A system includes a dialer, controller, Input/Output devices, and a memory containing modules for execution on a processor. A script player module plays a plurality of prerecorded audio file scripts. A presentation module presenting a plurality of script options to an agent. An input module receives an agent input corresponding to at least one of the script options. A profile module stores a contact profile reflecting contact-specific data, and the presentation module presents script options to the agent based upon the profile for outputting contact-specific scripts.

Inventors: Sirstins; John (Salt Lake City, UT), Smith; Jennifer (Waterford, VT), Baker, III; Forest (Salt Lake City, UT), Baker, IV; Forest (Murray, UT)


International Classification: G06F 15/00 (20060101); G06F 13/00 (20060101)

Expiration Date: 7/29/12018