Patent Number: 8,819,146

Title: System, method, and computer program product for transferring remote device support data to a monitor using E-mail

Abstract: In a monitoring system for networked devices, a system, method, and computer program product for transferring monitoring information from a remote monitor to a central monitor responsible for monitoring devices on multiple networks. A communications link is established between a remote monitor and a message transfer server. Monitoring information is formatted into a standard format, encrypted, encoded, and sent from the remote monitor to the central monitor as an attachment to an e-mail sent via the communication link to the message transfer server.

Inventors: Motoyama; Tetsuro (Cupertino, CA), Fong; Avery (Castro Valley, CA)

Assignee: Ricoh Company, Ltd.

International Classification: G06F 15/16 (20060101)

Expiration Date: 8/26/12018