Patent Number: 8,819,549

Title: Method and system for mutidimensional virtual online support center

Abstract: A virtual service center is provided to a customer visiting the service provider website. The customer can take an avatar and proceed to collect a token number and wait for chat session service in a virtual lounge to partake in various interactive options. The number of the current serving number is displayed so that the customer knows the position in the queue. The waiting lounge can include a virtual kiosk to provide the customer with self service while waiting.

Inventors: Nageswaram; Amar (Irving, TX), Arumugam; Vijay (Irving, TX), Kavouspour; Dinyar (Plano, TX), Ebrahimi; Fari (Basking Ridge, NJ), Singh; Amit (Irving, TX)

Assignee: Verizon Patent and Licensing Inc.

International Classification: G06F 3/048 (20130101)

Expiration Date: 8/26/12018