Patent Number: 8,819,849

Title: Customer support account with restricted patient data access

Abstract: A method for accessing a user's account by customer support without viewing the user's private data includes receiving, in an application module communicating with a web service, a request for authentication by a support person using a linked user-support login name. The method includes authenticating the user, authenticating the support person and retrieving a current session of the user as viewed by the user on an electronic screen of a processing device of the user. The method further includes dynamically redacting private data of the user from the user session to create a redacted user session, and delivering the redacted user session for display in an electronic screen of a processing device of the support person.

Inventors: Birtwhistle; Daniel P. (Fishers, IN), Reinke; Robert E. (Indianapolis, IN)

Assignee: Roche Diagnostics Operations, Inc.

International Classification: G06F 7/04 (20060101); G06F 17/30 (20060101); H04N 7/16 (20110101)

Expiration Date: 8/26/12018