Patent Number: RE37,001

Title: Interactive call processor to facilitate completion of queued calls

Abstract: Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.

Inventors: Morganstein; Sanford J. (West Dundee, IL), Krakau; Herbert B. (Elmhurst, IL), Mehta; Bakulesh A. (Downers Grove, IL), Klecka; Mark D. (De Kalb, IL), Carleton; Robert (La Paz B.C.S., MK)

Assignee: Aspect Telecommunications Inc.

International Classification: H04M 3/50 (20060101); H04M 3/523 (20060101); H04M 3/487 (20060101); H04M 3/493 (20060101); H04M 003/50 ()

Expiration Date: 12/26/2017