Patent Number: RE37,431

Title: Intelligent help system

Abstract: An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g. system state), are stored in a knowledge base. An inference engine tests rules against the knowledge base data, thereby providing a help tag. A display engine links the help tag with an appropriate solution tag to provide help text for display.

Inventors: Lanier; Charles D. (Southlake, TX), Wolf; Richard J. (Crowley, TX), Villegas; Leticia (Phoenix, AZ)

Assignee: AST Research, Inc.

International Classification: G06N 5/04 (20060101); G06N 5/00 (20060101); G06F 9/44 (20060101); G06F 015/00 ()

Expiration Date: 10/30/2018